Alpha Dog ADA Signs FAQ
Do you offer free shipping?
Yes! We offer free shipping on all U.S. web orders. Expedited shipping is also available.
How fast can I get my order?
The time it takes to receive your order depends on 2 options.
You may choose from – Production and Shipping.
Production Options (selected during checkout):
- Standard Production is 7 business days or less
- Hurry Production is 3 business days or less
- Rush Production is 1 business day
- Lightspeed Production ships the same business day (requires a call to confirm)
*IMPORTANT: Production times do not include shipping times
Business days are Mon-Fri with customer support available 9:00am – 4:30 pm PST
*Note: Shipping options vary in price and delivery time. (Sorry, but we are not able to bill to a customer account).
What is your return policy?
You may return sign(s) within 10 days after delivery.
We’ll give you a full refund or replacement if the reason is a result of our error (wrong text, color, or size, etc.) To return an order that is incorrect, please email us or call us (888-586-7154).
My order never arrived. What should I do?
Firstly, we apologize for any inconvenience this may have caused you. Secondly, because we want you to be completely satisfied with your order, please reach out to one of our Alpha Dog Team Members. We will be happy to help you find, fix, and resolve your issue. Call us (888-586-7154), email us (firstname.lastname@example.org), or fill out the form to the right of this page.
My order arrived damaged. What should I do?
We always try to ensure to package our signs with care but understand sometimes things get damaged (we’ve all seen those packages during the holidays.) Please reach out to one of our Alpha Dog Team Members as soon as you notice your sign was damaged.
When sending an email, please include pictures and a clear subject/message on what was broken, along with your order number. This way we can follow up with the appropriate shipping company.
When reaching out via phone (888-586-7154), please have your order number so we can quickly find your order.
We apologize for any inconvenience. Regardless of what happened and above all, we are here to help.
Do you do custom signs?
Absolutely! Just email us what you need (sizes, quantities, colors, materials, etc., that are required) and we’ll see what we can do.