FAQs

Have a question about ADA signage, need help with an order, or accessing your Alpha Dog ADA Signs User Account?
Check out our Frequently Asked Questions (FAQs) to get your questions answered quickly.

Didn't find the answer to your question? Send us an email at contact@alphadogadasigns.com or give us a call at (888) 586-7154.

Account Questions

Signing up for a Customer Account is easy. Either click on the Sign Up Link at the top of this page or click the handy Make Your Customer Account link.

I am glad you asked. You will be able to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your wish list

Click this link and it will take you to a Reset Your Password page where you will follow a few simple steps. If you run into further issues, you can reach out to our team at contact@alphadogadasigns.com, or (888) 586-7154.

Order Questions

Time from order to in-hands depends on 2 options you may choose from; Production Time and Shipping

Production Time:

  • Standard Production is 5-7 business days
  • Hurry Production is 2-3 business days
  • Rush Production is 1 business day
  • Lightspeed Production is same business day and requires a call to confirm

* Production options are independent of Shipping options

* Business Day: Mon-Fri, 8:30 am – 4:30 pm Pacific

Shipping:

  • We offer Standard shipping via USPS and UPS
  • We offer Expedited shipping via USPS and UPS

*Shipping options vary in price and delivery time. (Sorry, we are not able to bill to a customer account).

Firstly, we apologize for any inconvenience this may have caused you. Please, reach out to one of our Alpha Dog Team Members and someone will be happy to help you find, fix, and resolve your issue.

You can reach out by phone (888-586-7154), email (contact@alphadogadasigns.com), or by the Contact Us Form on our website.

We make sure to package our signs with care and we understand sometimes things get damaged (we’ve all seen those packages during the holidays). As soon as you notice your sign damaged please reach out to one of our Alpha Dog Team Members.

If you are sending an email please include pictures and a clear subject/message on what was broken, along with your order number. Email: contact@alphadogadasigns.com

If you are reaching out via phone, please have your order number so we can find your order. Phone: (888) 586-7154

We are sorry that your item(s) were received damaged and we are ready to help.

Yes, we offer free shipping for all orders over $75.00.

Sign(s) may be returned within 10 days after delivery for a full refund or replacement if the reason is a result of our error (wrong text, color, or size, etc). To return an order that is incorrect, please contact us via email or phone call (888-586-7154).

Standard & Custom ADA Signage Questions

Yes, we offer our Quick Ship ADA Signs – Ships the Next Business Day for certain types of ADA signage. These signs are made with the same high quality, UV stable, lightweight ADA material as all of our other signs. Plus, we offer bulk discounts up to 20% off and free shipping on all orders over $75.00.

Yes we do, glad you asked!

Thanks to our state of the art equipment, we can make ADA and non-ADA signage using our DCS 7200z and our Trotec Speedy 400 laser engraver. Colors, textures, shapes… contact us with your custom specs or speak with us about your ideas and we’ll do our best to find you the fastest, most economical solution!

Color Options are almost limitless – but there are some rules!

Our Standard Colors give you 20 options, with either White or Black copy/pictograms depending on the contrast.

Our Custom Colors give a total of 42 colors plus clear, and you can choose the copy/pictogram color (remember those rules…). With our DCS 7200z printer, we can print custom colors if given CMYK or PMS color values.

We will soon be offering additional collections for your color needs!

No, we can color approximate a specific/existing color to your PMS color request. We are able to get an approximate match to the color.

PMS color matching requires a specific type of PMS printer along with that PMS color as an ink. Our DCS printers use a CMYK color process which is mixing together C + M + Y + K to receive a certain color.

Since our goal at Alpha Dog ADA Signs is to make sure you understand how our processes for colors/printing works we thought it would be great to describe in detail what we found.

Read What Does PMS Color Match Mean and What is the Process

Yes, view our ADA Color Contrast Guide courtesy from Rowmark.

Our Standard font is Myriad Pro. Custom fonts should meet those ADA Standards for Accessible Design: “703.2.3 Style. Characters shall be sans serif. Characters shall not be italic, oblique, script, highly decorative, or of other unusual forms.” Have a custom font? Send it to us!

Yes, custom shapes can be used to enhance or relate to your branding with your custom signs. ADA signs still have to follow certain rules, but possibilities are endless. Check out our Portfolio of ADA signage to get inspired.

I am glad you asked!

Yes, you can use your logo to enhance your ADA signs. Your logo can be placed in a variety of places which allows you to have the look and feel you want. Keep in mind, if you decided to incorporate your logo behind the raised braille it will need to still meet ADA contrast requirements.

Yes, you can use layering to add depth and even texture to your ADA signage.

ADA Questions & Resources

The Americans with Disabilities Act requires that all permanent rooms & spaces with public access should be accessible to people with disabilities (you can read more about Braille signs here). At a minimum, signs need to be readable, and it’s very possible they will be required to comply with the ADA Standards for Accessible Design. Local building codes may have additional requirements, so always check with your local authorities before ordering.

Yes, you can download/view online our ADA Floor Plan & Checklist as a starting point to ADA signs which are typically required in a project. Remember, always check with your State and local codes for any variances.

Yes, in addition to our blog posts we have exclusive downloadable content crafted by our Alpha Dog ADA Signs Team Members.

Who/What is Alpha Dog ADA Signs

Alpha Dog ADA Signs is your one-stop-shop for quality custom and standard ADA signage. We make sure to stay up-to-date with all requirements to make sure you are buying the correct type of signage that meets ADA standards.

Our hours are Monday through Friday, 8:30 am – 4:30 pm Pacific.

There are multiple ways to get in contact with one of our Alpha Dog ADA Signs Team Members.

You can reach out by phone (888-586-7154), email (contact@alphadogadasigns.com), or by the Contact Us Form on our website.