Shipping/Returns

Shipping Policy

Free Shipping on all orders over $75.00.

When you place an order, we will estimate shipping and delivery dates for you based on the shipping option you select. We offer standard and expedited shipping via USPS and UPS. For orders that qualify for free shipping, we will use either USPS or UPS Ground. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please Note - Production time does NOT include shipping.

Shipping rates for orders are calculated based on total weight. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Important!  It is your responsibility to provide an accurate/deliverable shipping address. In the event an order is undeliverable and returned, we will notify you via email, request a valid delivery address and try to reship (at your expense). If there is a problem with the delivery of your order due to an incorrect address, the first thing you should do is view the tracking information provided and then contact the appropriate shipper (USPS or UPS). Alpha Dog ADA Signs will not be responsible for lost or undeliverable orders.

In the event of a damaged or lost order during delivery (either USPS or UPS), the customer shall hold ADAS harmless and contact the shipping carrier directly to file a damage/loss claim. ADAS will not be liable for missing or lost signs due to shipping issues/mishandling.

USPS Priority Mail Shipping Map

USPS Priority Mail Shipping  

If you are looking for a specific zip code you can see 1,2, or 3-day delivery areas from USPS’ Priority Mail Delivery Map.

Tracking Numbers: US Postal Service tracking numbers do not provide step-by-step tracking of packages as they move towards their final destinations.  Instead, they only provide final details of the delivery. In many cases Postal Tracking Numbers are only updated upon delivery.

Filing a Claim: If you have received your order damaged or it has been lost during delivery, we suggest filing a claim immediately with USPS.

UPS Ground Shipping Map

UPS Ground Shipping

Tracking Numbers:  UPS tracking numbers can sometimes take up to 1-2 days to update their tracking number database and until that time, you may receive an error message when attempting to view your tracking status.  Please allow for this period of time to pass before contacting us about a problem with your tracking number.

Filing a Claim: If you have received your order damaged or it has been lost during delivery, we suggest filing a claim immediately with USPS.

Return Policy

We want to make sure that you are satisfied with your ADA signage order. In some cases, you may return your sign(s) within 10 days of delivery for a refund or replacement.

We do not accept returns of Custom Sign Orders, signs which fall under Order Type B, or returns made more than 10 days after delivery.

Order Type A:

Quick Ship ADA Signs are eligible for a refund or replacement if the product(s) is returned to Alpha Dog ADA Signs undamaged.

*Please note - Our Quick Ship ADA Signs ship out the next business via the shipping option you select (USPS Priority Mail, UPS Ground 2nd Day, Next Day, etc.). They do NOT ship via Next Day Air unless you select that option.

Returned Order Type A Signs will:

  • Include a Service Charge and Restocking Fee (15%) which will be deducted from the credit card used to place the order
  • Customer will be responsible for the Shipping Cost to return the product(s).
  • Refund will be issued upon receipt of returned product(s).

To return a sign which falls under the Order Type A category, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned product(s).

Order Type B & Custom Sign Orders:

Since we manufacture these signs on a per-order basis and do not have a ‘stock’ inventory of these types of products we do not offer exchanges or refunds/returns for incorrectly ordered or unwanted signs. Custom Orders/Order Type B signs are, but not limited to, custom text, custom colors, custom shapes, custom material, added assets (logos, textures, etc.) entered and chosen by the customer.

In some instances, a refund/exchanges for Order Type B & Custom Sign Orders within 10 days of delivery will be accepted if:

  • The reason is a result of Alpha Dog ADA Signs error (wrong text, color, size, etc.).

To return/replace an order that is incorrect, please first contact us via email (contact@alphadogadasigns.com) or phone call (888-586-7154). Alpha Dog ADA Signs will be happy to fix the error and will correct the product and ship it to you at no additional cost. 

Cancellation/Change Policy

You may cancel or change any 'Standard' production order up to 12 hours after placing it for a 15% fee. However, custom sign orders or orders with LIGHTSPEED, RUSH and HURRY production may not be canceled or changed.

Refund/Replacement Policy

For valid refunds, you should expect to receive your refund within two-four weeks. However, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

For valid replacement requests, you should receive your signs within 7-10 business days.

 

Updated: 09.28.2018